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Terms & Conditions

By accessing and using the Tener Interiors website or our services, you agree to comply with and be bound by the following terms and conditions. These govern your use of our site and services.

  • Scope of Service: We provide interior design, modular kitchens, wardrobes, and furnishing solutions. All services are subject to availability and consultation-based assessments.

  • User Responsibilities: Users must provide accurate information, refrain from misuse of our services or content, and comply with all applicable laws.

  • Legal Disclaimers: Tener Interiors is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

 

Privacy Policy

Tener Interiors is committed to protecting your personal data. This policy outlines how we collect, use, and secure your information.

  • Data Collection: We collect personal data via forms, cookies, and direct communication.

  • Use of Information: Data is used to improve service delivery, marketing efforts, and customer communication.

  • Storage & Security: All personal data is stored securely with access limited to authorized personnel.

  • User Rights: You can request data access, correction, or deletion at any time.

 

Cancellation & Refund Policy

We understand that plans may change. Our policy ensures clarity and fairness.

  • Cancellations: Must be made in writing within 48 hours of order confirmation.

  • Refunds: Only eligible if production has not begun. A processing fee may apply.

  • Custom Orders: Not eligible for cancellation once manufacturing begins.

 

Cookie Policy

We use cookies to enhance your browsing experience.

  • Purpose: Cookies track site usage to help us understand visitor behavior and improve performance.

  • Control: You can modify your browser settings to disable cookies, although some features may not function properly.

 

Shipping & Delivery Policy

Our team ensures timely and secure delivery of all orders.

  • Delivery Timelines: Typically 15–30 working days depending on order complexity.

  • Charges: Based on order value and delivery location.

  • Service Areas: Primarily in and around our operational regions, with exceptions based on project scale.

 

Returns & Exchange Policy

We aim for 100% client satisfaction.

  • Eligibility: Items must be unused, undamaged, and returned within 7 days of delivery.

  • Custom Products: Non-returnable unless there is a manufacturing defect.

  • Process: Contact our support team to initiate a return or exchange.

 

Warranty Policy

We stand by the quality of our offerings.

  • Coverage: Structural warranty for up to 5 years on modular furniture.

  • Exclusions: Wear and tear, water damage, misuse, and unauthorized modifications.

  • Claims: Must be accompanied by original invoice and visual proof of defect.

 

Intellectual Property Rights Policy

All content, designs, and visuals on this website are the property of Tener Interiors.

  • Usage Restriction: No content may be copied, redistributed, or used commercially without written consent.

  • Protection Measures: Violations may result in legal action.

 

Accessibility Statement

Tener Interiors is dedicated to providing an inclusive digital experience for all users.

  • Standards: We strive to comply with WCAG 2.1 Level AA guidelines.

  • Feedback: If you face any accessibility barriers, please contact us so we can address the issue.

 

Disclaimer

The content on this website is for informational purposes only.

  • Accuracy: While we aim for precision, we cannot guarantee complete accuracy of all information.

  • Liability: Tener Interiors is not liable for any decisions made based on website content.

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